UK POWER NETWORKS MESSAGE RE STORM CIARAN

A message from UK Power Networks re Storm Ciarán, which is expected to come to the UK on Thursday 2nd November. 

 

UK Power Networks manages the local power lines and substations which distribute electricity to over 8.5m homes and businesses across London, the South East and the East of England. 

 

Storm Ciarán will bring with it strong winds and rain, and an amber alert has been issued by the Met Office. 

 

The electricity network is built to be resilient but strong winds and heavy rain can bring down branches and trees, damaging overhead power lines. Where this happens they will work to restore power as quickly and safely as possible. 

 

They have organised for additional staff in their contact centre and more engineers on the ground, particularly for Storm Ciarán, to be available to help customers whose electricity supply might be affected by the predicted weather. 

 

Information about individual power cuts will be available on their website www.ukpowernetworks.co.uk . They will also be posting general updates on @UKPowerNetworks. 

 

Anyone experiencing a power cut should: 

• Visit www.ukpowernetworks.co.uk to view the live power cut map, with details of individual power cuts or to report a power cut 

• Call 105 free of charge to report damage to the network or speak with their customer service team 

• Tweet @UKPowerNetworks to report a power cut or to receive updates 

 

UK Power Networks advise people to stay clear of power lines and report damaged power lines immediately by calling 105 free from either a landline or a mobile phone. If you see electricity lines that are down or causing significant risk to the public you should call 999. 

 

They will provide extra help to customers on their Priority Service Register during a power cut. Households with people of pensionable age, those with a health condition, have children under five living with them, or someone in the household who uses medical or mobility equipment that requires electricity, as well as those who may be in vulnerable circumstances during a power cut, can join the register. You can find out more information about their Priority Service on their website: ukpowernetworks.co.uk/priority . 

 

Visit www.ukpowernetworks.co.uk or call 105 for any issues regarding your electricity supply #ukpnnews